Tidio adds a live chat widget to your website with an optional AI agent, Lyro, that can answer common customer questions automatically. It fits businesses that get repeated pre-sale questions and want to respond faster without staffing chat around the clock.
Key features
- Live chat widget you can add to any website
- Lyro AI agent that answers common questions automatically
- Free plan covers a limited number of conversations each month
- Automated flows to greet visitors and qualify leads before a human joins
Pricing
Tidio’s free plan covers 50 billable conversations a month plus 50 one-time Lyro AI conversations. The Starter plan runs about $24 a month for 100 billable conversations. The Growth plan is about $49 a month starting at 250 billable conversations, with Lyro AI and Flows as separate add-ons. Plus and Premium plans are custom-priced, starting from several hundred dollars a month, for enterprise-level support. Confirm current pricing on Tidio’s site, since conversation limits and add-on costs change.
Pros and cons
| Pros | Cons |
|---|---|
| Free plan is enough to test real customer chat volume | Costs rise quickly once conversation volume grows past the entry tiers |
| Lyro AI can handle repetitive questions without a human on standby | AI and automation features are partly gated behind add-ons at lower tiers |
Who it’s for
Businesses fielding repeated pre-sale or support questions on their website who want faster responses without staffing live chat all day.
Who should skip it
Very low-traffic sites with few visitor questions may not see enough volume to justify a paid plan yet.
How to get started
Install the free widget on your site, watch what questions come in for a few weeks, then decide whether Lyro AI or a higher conversation limit is worth paying for.
FAQ
What counts as a billable conversation?
Generally, a conversation with a real back-and-forth exchange counts toward your monthly limit, rather than every visitor who opens the chat widget.
Do I need the Lyro AI add-on to use Tidio?
No, you can run live chat without it. Lyro AI is useful once you want common questions answered automatically outside business hours.
Disclosure: Africapreneurs may earn a commission if you sign up for Tidio through the links in this article. This does not change what you pay, and it does not influence which tools we choose to cover.
