Online shoppers in Africa often want to ask a quick question before paying: delivery time to their city, payment on delivery, sizes. If nobody answers, they leave. Live chat and an AI agent catch those buyers.
Short answer: Tidio is a customer service platform with live chat, an AI agent called Lyro, chatbots and a shared inbox for messenger channels. It suits online stores and service businesses that want to answer visitors fast.
What is Tidio?
Tidio adds a chat widget to your website, connects Instagram, Messenger and email in one inbox, and lets Lyro answer common questions from your FAQ. See Tidio.
Problems it solves for African founders
- Visitors leaving with unanswered questions: live chat on your site.
- The same questions all day: an AI agent answers from your FAQ.
- Messages across channels: one shared inbox.
- Small support teams: automation handles routine queries.
Pricing and plans
The free plan covers 50 billable conversations a month plus 50 one-time Lyro AI conversations. Starter is about $24 a month for 100 conversations. Growth is about $49 a month from 250 conversations, with Lyro AI and Flows as add-ons. Plus and Premium are custom-priced. Check current pricing.
How to get started
- Install the widget on your site on the free plan.
- Write answers to your ten most common questions.
- Train Lyro on those answers.
- Connect Instagram and Messenger.
- Review conversations weekly to improve answers.
Who it is for, and who it is not for
It fits online stores and service businesses with website traffic. Businesses that sell mainly through WhatsApp should check channel support first.
FAQ
Is Tidio free?
Yes, with a limited number of conversations.
Does Tidio support WhatsApp?
Check current channel options, as support varies by plan.
Can Lyro answer in French?
It supports multiple languages. Test it in yours.
Disclosure: Africapreneurs may earn a commission if you sign up or buy through our links, at no extra cost to you. It does not affect which tools we cover or what we write about them.
